Shipping policy

Order Processing

We aim to process and prepare orders as quickly as possible. Orders are typically processed within 2–5 business days after payment is confirmed.

Orders are not processed or shipped on weekends or public holidays. During busy periods, promotions, or holidays, processing may take longer.

 Shipping & Delivery

Once your order has been processed, it will be shipped using an available delivery carrier. Delivery times may vary depending on your location, shipping method, carrier delays, customs processing, and other circumstances beyond our control.

Estimated delivery times will be provided where available during checkout or in your order confirmation.

Please note that delivery estimates are not guaranteed.

 Shipping Costs

Shipping fees are calculated and displayed at checkout based on your delivery address, order size, shipping method, and destination.

Any applicable customs duties, import taxes, or additional fees may be the responsibility of the customer unless otherwise stated at checkout.

 Order Tracking

When tracking information is available, we will provide it to you by email or through your order details.

Please allow some time for tracking information to become active after your order has been shipped.

 Delayed or Missing Orders

If your order is delayed, please check the tracking information first. If your order has not arrived within a reasonable timeframe, contact us so we can assist you.

We are not responsible for delays caused by shipping carriers, customs, incorrect delivery information, weather, or other circumstances outside our reasonable control.

 Incorrect Shipping Information

Please ensure that your shipping and contact information is accurate before completing your purchase.

If you provide an incorrect or incomplete address, contact us as soon as possible. We cannot guarantee that shipping information can be changed after an order has been processed.

Additional shipping costs caused by incorrect or incomplete information may be the customer's responsibility.

Damaged or Lost Packages

If your package arrives damaged, please contact us as soon as possible with your order number and photos of the damaged package and items.

For packages marked as delivered but not received, please first check with household members, neighbors, or your local carrier. If the package still cannot be located, contact us for assistance.

Contact Us;

If you have questions about your order or our shipping policy, please contact us at:

Email: [millsykyle@yahoo.co.uk](mailto:millsykyle@yahoo.co.uk)
Address: 22 Davis Crescent, Newtownstewart, Omagh BT78 4BP, United Kingdom